FAQs & Policies

Table Leg Designs

1) Can you do *this* design? 

Most designs can be completed that are under 30" tall, 12" wide and made of wood :). New design needs to go through CAD drawing, machine programming and sometimes a test leg, so extra time and effort are required to produce a new design. Typically we charge approximately $250 ontop of the leg price for a new design. Higher volumes, design fees can be waived. 

2) I like *x* design that WyeCreek already has, but it needs to fit *these* dimensions.

Arms and feet can be modified without changing the CN programming or a design fee. So if you need a shorter foot, longer arm, etc. this can be done. New design comes in when the CNCed part needs to be modified. The leg or upright portion of a design is the piece that is CNCed, so if thats the piece that needs to be modified, you are probably looking at a design change. 

3) Can you finish the legs for me

We do offer finishing services, approximately $250 per pair of legs. 

4) Do you keep inventory?

On some poplar models we keep inventory (Trestle Pine, Poplar). Most others are made to order and need build time. 

5) How long does it take to make a set

Usual turnaround is 1-2 weeks to ship.

6) I need a set right away, what can you do?

Reach out, I'll see what we can do. 

 

Shipping/Returns

1) Can my item be returned?

We take returns on damaged or faulty products within 30 days of receipt. Returns on mistaken orders, preference changes or other customer-caused returns are negotiable within 30 days, however we reserve the right to decline. Although every effort is made to ensure you are happy with Wye Creek products, we consider the legs sold and not returnable after 30 days. 

Our policy lasts 30 days. If 30 days have gone by since your item has been delivered, unfortunately we can’t offer you a refund or exchange.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping
To return your product, you should mail your product to: 94 Elliott Trail London Ontario CA N0M2P0

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

2) Where is my order?

All packages are sent with tracked shipping. If you are having trouble locating where the package is with parcel delivery, reach out and we'll let you know where it is.

 

 

 

 

 

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